Canada Shipping Policy
PLEASE READ THIS PAGE BEFORE PLACING AN ORDER SHIPPING TO CANADA.
Please note all prices on the website are in USD.
If you have any questions about Canada orders, please contact us by email: info@aquatreegarden.com
Canadian Customs regulations place certain limitations and requirements on shipments of seeds, soil and fertilizer entering Canada. Small quantities have no restrictions, and you can order online without concern, while larger volumes have some additional requirements.
Small Seed Lots, Kits & Other Goods:
Wheatgrass – Due to customs regulations, we can not ship wheatgrass to Canada
Small Vegetable Seeds – We can ship seed varieties in quantities under 500 total grams (1.1 Lbs) without restrictions or additional requirements. Small seeds are any seed containing more than 200 or more seeds per gram, and typically include seeds like broccoli / radish microgreens and butterhead lettuce.
Large Vegetable Seeds – We can ship seed varieties in quantities under 5 total kilograms (11 Lbs) without any restrictions or additional requirements. Large seeds are any seed containing 200 or fewer seeds per gram, and typically include seeds like grains (wheat, rye, barley), peas, adzuki, mung or garbanzo beans.
Flower & Herb Seeds – We can ship all seed varieties for herbs and flowers without any restrictions or additional requirements.
Hard Goods – There are no restrictions on shipping non-seed hard goods. These include items replacement supplies like Trays, Spouts or Micro Lids. If it doesn’t contain seeds or soil, there is no problem.
Fertilizers – Fertilizers like our TPS Plant Food can be shipped into Canada, so long as the quantities are under 10 Kilograms total.
Kits – All of our kits contain seed quantities that place them in the small seed lot category.
Large Seed Lots:
Herb & Flower Seeds – These can ship to Canada regardless of variety of quantity. No additional testing or certification is required.
Vegetable Seeds – If you are trying to order vegetable seed for shipment to Canada in quantities larger than those specified above, we will not be able to process your order.
Handling Times
We process orders for shipment within 3-5 business days.
Please be aware when placing an order late Friday night, Saturday or Sunday that we do not process these orders until the following Monday.
Canada Taxes, Duties & Import Fees
Our main carrier for Canadian shipments is UPS. The shipping charge on your invoice covers the costs to deliver your products to your door. However, shipping terms are DAP (Delivered at Place) which places the responsibility of taxes, duty and import fees onto the customer.
International Refunds & Returns
As with our domestic orders, we do not accept returns on seeds. Please see our return policy here: https://aquatree.returnscenter.com/return-policy
If you are returning an Aquatree Garden, please complete the return request at our Return Center and ship the Aquatree to the provided address. Once we receive the returned item and confirm contents, we will refund your order: https://aquatree.returnscenter.com/
Orders Ship From
The vast majority of our orders will ship from our warehouse in Fort Mill, SC.  Seed orders will ship directly to you from our seed vendor. An order with both replacement parts and seed will each require separate shipping charges.
FAQ
Q – I am unsure if my order is considered small lot or large lot.
A – If you are unsure, please email us at: info@aquatreegarden.com. We will help you sort it out.
Q – I want to purchase an Aquatree. I understand that it comes with pre-packaged seed. Are kits considered to be restricted or non-restricted?
A – All of our Aquatrees Systems contain prepackaged seed below the cutoffs for small seed lot orders. You can order them without any additional requirements. However, if you are purchasing multiple units of the same kit, the seed volumes may cross over into restricted territory.
Q – What are my shipping rates to Canada?
A – We provide shipping rates at check out. But we DO NOT provide any applicable duties in the shipping calculation. There may be duty fees due at customs, these rates we cannot provide for you. You can check shipping rates at checkout on non-restricted orders on the cart page.
Q – What about taxes and duties?
A – For Canadian orders, shipping terms are DAP (Delivered at Place) which means that taxes, duties and import fees are the responsibility of the customer.
Q – How long will it take my order to get to me?
A – For orders not subject to additional requirements orders should process within 3-5 business days, and will take about four to six business days in transit to get to you depending on customs delays.